Refund policy
Refund & Return Policy
At Aarvoraa, we carefully inspect and pack every order to ensure that your jewellery and unstitched clothing reach you in perfect condition. Since our products are selected and packed with care, we offer refunds only in cases where the product is received damaged, defective, or incorrect.
Damaged, Defective or Incorrect Products
Please check your package carefully as soon as you receive it.
If your order arrives damaged, defective, or different from what you ordered, please contact us immediately so we can review the issue and provide the appropriate resolution.
Unboxing Video Requirement
For any damage, defect, missing item, or incorrect product claim, an unboxing video is mandatory.
Please follow these steps:
- Start recording before opening the package.
- Make sure the package, shipping label, and outer packaging are clearly visible.
- Record the complete opening of the package in one continuous video.
- Show the product clearly after opening, including any damage, defect, or issue.
- Keep the original packaging and product until your issue has been resolved.
The unboxing video helps us verify the condition of the product at the time of delivery and process your claim fairly.
Claims without a valid unboxing video may not be eligible for a refund.
How to Report an Issue
If you receive a damaged, defective, or incorrect product, please contact us at:
Email: aarvoraa@gmail.com
Please include:
- Your order number
- A clear description of the issue
- Photos of the product and packaging
- The complete unboxing video
- Any other relevant information that may help us evaluate your claim
Our team will review your request and get back to you with the next steps.
Refund Eligibility
A refund may be provided when:
- The product is received damaged.
- The product is defective.
- The wrong product has been delivered.
- The issue is verified by our team based on the information provided.
If the issue is approved, we will provide a refund according to the applicable order and payment details.
Non-Refundable Orders
We do not offer refunds or returns simply because you have changed your mind, no longer require the product, or do not like the product after receiving it.
Products that are delivered correctly and in good condition are not eligible for a refund or return.
Exchanges
Aarvoraa does not provide exchanges for products that are delivered correctly and without any damage or defect.
If you receive an incorrect, damaged, or defective product, please contact us immediately with the required unboxing video and supporting information. Our team will assess the issue and determine the appropriate resolution.
Important Note
Please do not discard the product, packaging, shipping label, or any related materials if you have received a damaged or incorrect order. Keep everything safely until your claim has been reviewed and resolved.
The unboxing video is an important part of our verification process and helps protect both our customers and Aarvoraa from delivery-related issues.
Contact Us
For any questions regarding our Refund & Return Policy or to report an issue with your order, please contact:
Aarvoraa
Email: aarvoraa@gmail.com
We are committed to providing a smooth and reliable shopping experience and will do our best to assist you with any genuine product-related issue.
